Shelters in Sweden have been the subject of marketization and professionalization during the last decade. In most cases, it is the municipal social services who grants a woman placement in shelter and buys shelter services from either the women’s shelter movement or a private for-profit shelter. The social service are ought to ensure the shelters have a good qaulity standard. However, what good quality in shelter consists of is both relative and contextual. Different actors in a given context tend to represent different interests. Hence, it is difficult to define what quality is and therefore also ensuring and following up on measure of quality. This study investigates what quality in shelters is, according to female victims of domestic violence. The study has a qualitative design using semistructured interviews with 19 women who have experienced staying at a shelter. Several women describe quality in terms of the shelter’s staff members having miltifaceted traits. Simplified, quality of the staff is a combination of two different character types; the “professional staff member” who is educated, specialised on violence and can offer support and guidance and the “charitable staff member” who offers warmth, empathy and a more personal version of herself in order to meet the battered woman not only as a battered woman, but as a whole person with her own strengths, capacities and will. Another aspect of quality is the complexity of shelters’ rules; locked doors and security systems create a sense of unfairness when, as a victim, having to adjust to and living with daily-life restrictions as such. Diminishing the feeling of imprisonment seems to be an important aspect of improving quality in shelters. The study will provide knowledge about how quality in shelters can improve, knowledge that is important for further development of shelter practices for female victims of domestic violence.