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Kommunikation mellan sjuksköterska och patient i en digital värld: En litteraturöversikt ur ett sjuksköterskeperspektiv
Ersta Sköndal Bräcke University College, Department of Health Care Sciences.
Ersta Sköndal Bräcke University College, Department of Health Care Sciences.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Communication between nurse and patient in a digital world : A literature review form nurse´s perspective (English)
Abstract [sv]

Bakgrund: E-Hälsa och dess snabba utveckling inom vården har minskat distansen mellan sjuksköterskan och patienten och gjort vården mer tillgänglig. E-Hälsa kan ses som ett komplement till ett traditionellt vårdmöte och kan erbjuda sjuksköterskan en direkt kontakt till patienten. Då ett av målen med e-Hälsa är att göra patienten mer delaktig i sin vård har sjuksköterskan en viktig roll i kommunikationen med patienter. 

Syfte: Att belysa sjuksköterskors erfarenheter av kommunikation med patienter via e-Hälsa.

Metod: Studiens valda metod var en litteraturöversikt. Tio kvalitativa artiklar valdes ut i databaserna PubMed och från CINAHL Complete som svarade på syftet. Artiklarna analyserades och tematiserades.

Resultat: Resultatet redovisades i två teman; Den digitala teknikens betydelse vid kommunikation mellan sjuksköterska och patient och sjuksköterskans erfarenhet av kommunikation via e-Hälsa. Sjuksköterskor uttrycker oro över förlusten av den mellanmänskliga relationen relaterat till bristande kommunikativa färdigheter samt en svårhanterlig digital teknik.  

Diskussion: Resultatet diskuterades utifrån Joyce Travelbees teori om den mellanmänskliga relationen. E-Hälsa diskuterades utifrån ett samhällsperspektiv samt belyste sjuksköterskans roll inom e-Hälsa. Det fysiska mötet har successivt ersatts av möten på distans och sjuksköterskan behövde utveckla sina kommunikativa förmågor för att skapa en mellanmänsklig relation med patienten via e-Hälsa. Sjuksköterskan saknade även stöd i användandet av den digitala tekniken vilket upplevdes som en barriär i kommunikationen då det försvårade för relationsskapandet. 

Abstract [en]

Background: E-Health is rapid development in healthcare and reduced the distance between nurses and patients and have made healthcare more accessible. E-Health can be seen as a complement to a traditional healthcare meeting and can offer the nurse a direct contact with patients. One of the goals of e-Health is to make the patient more involved in his care, the nurse has an important role in communicating with patients.

Aim: To illuminate nurses' experiences of communication with the patient via e-Health.

Method: The chosen method of the study was a literature review. Ten qualitative articles were selected in the databases PubMed and CINAHL Compleate which responded to the aim. The articles were analyzed and thematized. 

Results: The result was presented in two themes; The meaning of digital technology in communication between nurse and patient and Nurse`s experience of communication through e-Health. Nurse`s express their concern about the loss of interpersonal relationships related to lack of communication skills as well as a difficult digital technology.

Discussion: The result was discussed based on Travelbees theory of interpersonal relations. E-Health were discussed through a society perspective an illuminated the role of nurse in e-Health. The physical meeting has been replaced by meetings at a distance and the nurse hade to develop communicative skills to create an interpersonal relationship with the patient via e-Health. The nurse lacks support in the use of digital technology, which is perceived as a barrier to communication as it complicates the creation of relationship.

Place, publisher, year, edition, pages
2018. , p. 28
Keyword [en]
Communication, e-Health, Nurses, Technology, Joyce Travelbee, Qualitative method
Keyword [sv]
Kommunikation, e-Hälsa, Sjuksköterskor, Teknologi, Joyce Travelbee, Kvalitativ metod
National Category
Nursing
Identifiers
URN: urn:nbn:se:esh:diva-6770OAI: oai:DiVA.org:esh-6770DiVA, id: diva2:1204899
Educational program
Bachelor of Science in Nursing
Uppsok
Medicine
Supervisors
Examiners
Available from: 2018-05-09 Created: 2018-05-09 Last updated: 2018-05-09Bibliographically approved

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