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Being in Togetherness: Meanings of encounters within primary healthcare setting for patients living with long-term illness
Luleå tekniska universitet.ORCID iD: 0000-0002-6023-8366
Blekinge tekniska högskola.
Luleå tekniska universitet.
Mittuniversitetet.
2016 (English)In: Journal of Clinical Nursing, ISSN 0962-1067, E-ISSN 1365-2702, Vol. 25, no 19-20, p. 2854-2862Article in journal (Refereed) Published
Abstract [en]

Aims and objectivesThe aim of this study was to elucidate meanings of encounters for patients with long-term illness within the primary healthcare setting.BackgroundGood encounters can be crucial for patients in terms of how they view their quality of care. Therefore, it is important to understand meanings of interactions between patients and healthcare personnel.DesignA phenomenological hermeneutic method was used to analyse the interviews.MethodsNarrative interviews with ten patients with long-term illness were performed, with a focus on their encounters with healthcare personnel within the primary healthcare setting. A phenomenological hermeneutical approach was used to interpret the interview texts.ResultsThe results demonstrated that patients felt well when they were seen as an important person and felt welcomed by healthcare personnel. Information and follow-ups regarding the need for care were essential. Continuity with the healthcare personnel was one way to establish a relationship, which contributed to patients' feelings of being seen and understood. Good encounters were important for patients' feelings of health and well-being. Being met with mistrust, ignorance and nonchalance had negative effects on patients' perceived health and well-being and led to feelings of lower confidence regarding the care received.ConclusionsPatients described a great need to be confirmed and met with respect by healthcare personnel, which contributed to their sense of togetherness. Having a sense of togetherness strengthened patient well-being.Relevance to clinical practiceBy listening and responding to patients' needs and engaging in meetings with patients in a respectful manner, healthcare personnel can empower patients' feelings of health and well-being. Healthcare personnel need to be aware of the significance of these actions because they can make patients experience feelings of togetherness, even if patients meet with different care personnel at each visit.

Place, publisher, year, edition, pages
2016. Vol. 25, no 19-20, p. 2854-2862
National Category
Nursing
Research subject
Nursing
Identifiers
URN: urn:nbn:se:esh:diva-7745DOI: 10.1111/jocn.13333ISI: 000388921200014PubMedID: 27383692Scopus ID: 2-s2.0-85028236433OAI: oai:DiVA.org:esh-7745DiVA, id: diva2:1351491
Available from: 2016-09-29 Created: 2019-09-16 Last updated: 2019-09-19Bibliographically approved

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Zotterman, Anna NygrenOlsson, Malin
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