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Reducing Errors through a Web-Based Self-management Support System
Ersta Sköndal University College, Palliative Reserch Centre, PRC. Kungliga Tekniska Högskolan, KTH, Stockholm.
Oslo University Hospital, Oslo.
Department of Home Services, Risør municipality, Norway.
Oslo University Hospital, Oslo.
2014 (English)In: East Meets West eSMART+: Proceedings of the 12th International Congress on Nursing Informatics, Taipei, Taiwan, June 21-25, 2014 / [ed] Saranto, K., Weaver, C.A., Chang, P., Amsterdam: IOS Press, 2014, 328-334 p.Conference paper, Published paper (Refereed)
Abstract [en]

Web-based self-management support systems SMSS, can successfully assist a wide range of patients with information and self-management support. O or as a stand-alone service, are e-messages. This study describes how one component of a multi component SMSS, an e-message service, in which patients with breast cancer could direct questions to nurses, physicians or social workers at the hospital where they were being treated, had an influence on safety and continuity of care. Ninety-one dialogues consisting of 284 messages were analysed. The communications between patients and the healthcare team revealed that the e-messages service served as a means for quality assurance of information, for double-checking and for coordination of care. We give examples of how an e-mail service may improve patients' knowledge in a process of taking control over their own care – increasingly important in a time of growing complexity and specialization in healthcare. It remains to be tested whether an e-message service can improve continuity of care and prevent or mitigate medical mishaps.

Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2014. 328-334 p.
Series
Studies in Health Technology and Informatics, ISSN 0926-9630; 1879-8365 ; 201
Keyword [en]
Continuity of care, Patient safety, Secure e-messsage service, Self-management
National Category
Medical and Health Sciences
Identifiers
URN: urn:nbn:se:esh:diva-4012DOI: 10.3233/978-1-61499-415-2-328PubMedID: 24943563ISBN: 978-1-61499-414-5 (print)ISBN: 978-1-61499-415-2 (print)OAI: oai:DiVA.org:esh-4012DiVA: diva2:742326
Conference
Nursing Informatics 2014
Available from: 2014-09-01 Created: 2014-09-01 Last updated: 2014-09-01Bibliographically approved

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CiteExportLink to record
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Citation style
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  • de-DE
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